🟢 GENERAL
Welcome to Velloura. By accessing our website and placing an order, you agree to these Terms & Conditions.
This platform is solely intended for international buyers. We do not process domestic (India) sales through this website.
💳 ORDERS & PAYMENT
• We operate strictly on advance payments.
• Accepted methods include Bill of Lading (B/L) and Letter of Credit (L/C).
• Orders are processed only after payment terms are confirmed.
🚚 SHIPPING & DELIVERY
• Velloura ships worldwide.
• Delivery timelines vary by destination country & shipping method.
• Any import duties, taxes, or customs fees are the buyer’s responsibility.
📝 PRODUCT INFORMATION
• We ensure accurate product descriptions, images, and specifications.
• However, minor variations may occur due to:
• screen display differences,
• production batches,
• or the handmade nature of some items.
🔄 RETURNS & REFUNDS
• Velloura accepts returns and refunds for:
• defective items,
• products damaged during shipping,
• or items not matching the description.
• Buyers must share photographic evidence of the issue within a reasonable period to request a return/refund.